Delivery & FAQ's
Here it is business as usual! We are following all the latest government guidelines and taking extra care that all work surfaces and hands are doubly clean whilst shipping out your orders.
Ordered other products as well as Prints?
All prints are delivered separately from other orders and products with no extra cost. If you ordered other products as well as prints you will receive two separate packages but you will only have to pay for delivery of the products that aren't prints.
Do you except returns?
No we do not currently accept returns to the studio.
I filled in the wrong address at checkout?
If this happens contact us immediately after your order using this email: firstname.lastname@example.org.
In the unlikely event that an order is damaged upon arrival or it appears faulty in any away send us an email with a clear photo attached showing the damage to: email@example.com within 14 days of delivery and we will get that sorted for you ASAP. If you do not contacted us within 14 days, we will not be able to refund or take responsibly for the damaged item.
Custom Fees/Import Taxes
All customers are responsible for any custom fees or import taxes with delivery.
Credit and debit cards.
All of our greeting cards have been made using FSC certified paper. This means that the materials that have been used to produce these cards has been collected from certified forests that have met the highest environmental and social standards.
All our Giclée prints are printed here in the UK by a certified Hahnemühle print studio. With a particularly focus on sustainability, they are the only UK print studio to be carbon neutral.
Prints are carefully hand packaged and protected in recyclable plastic sleeves and posted in strong recyclable cardboard envelopes to insure that your print arrives in perfect condition.
Greeting cards are packaged into clear compostable sleeves to protect from damage and delivered in FSC certified and recyclable envelopes. Cushions are wrapped and packaged in recyclable tissue paper and pip boxes to ensure they arrive in perfect condition.
We are committed to continually trying to find more environmentally friendly solutions where possible.
All the backing fabric that is used in the production of our cushions is made from batches of left over stock from fabric warehouses. By buying a cushion you are helping to avoid unnecessary waste and fabric ending up in landfill. Any fabric I have left over during production is saved and used on other smaller projects. Nothing goes to waste in my studio!
For my cushions the designs are digitally printed using certified Azo dye free inks and the fabrics are OEKO-TEX certified and/or meet the criteria of the European REACH standards.
If you have any further questions get in touch at: firstname.lastname@example.org